Don’t take me wrong, these reasons to advertise on Facebook are good, real and could lead to a healthy ROI. However, what business owners are wise to remember is that Facebook is just a tool. Used smartly, it can do wonders for your business. On the flip side, even though 7 million advertisers happily pay Facebook, many end up wasting their company’s money. We hope your business is not the one to fall for these sneaky pitfalls of Facebook advertising.

Facebook targeting possibilities are endless, as is the number of target audiences one can create. This is exactly what makes Facebook advertising so desirable for millions of businesses.

Your customers are on Facebook. Now you just need to turn on some filters and, boom, the magic happens – you have your custom audience.

The simplicity of this tool can be very misleading. In fact, through our work with many small businesses, we KNOW that many (too many!) people use it incorrectly.

Say you have a business that sells organic produce to restaurants in the USA.
Naturally (no pun intended), you want to target restaurant owners in the USA with interests in organic food.

The strategy is there and the idea makes sense. Unfortunately, many business owners and even marketing managers fall short bringing this plan to life.

Here is what we often see people do:

They combine “restaurant owner” demographic with “organic food” interest hoping, incorrectly, to target a restaurant owner with interest in organic food.

What actually happens is facebook shows your ad to any restaurant owner OR to anyone with interests in organic food. That is to say, that now my father-in-law who is all about organic produce but has no interest or need in restaurant produce vendors is likely to see your ad. Oh-oh… Company money wasted.

The Facebook advertising audience you just created has a potential reach of 51 million people! Rule of thumb, if your audience seems too broad, it probably is.

Step 1: Add restaurant owners – potential audience reach is 3200 people

Step 2: Click on the “Narrow Audience” link right below and only then add organic food interest.

Your target audience now got reduced to fewer than 1000 people. This is a clear cut case of “less is more”. Our organic produce supplier is much better off spending money on 1000 restaurant owners with interest in organic food than on 51,000,000 people (including my father-in-law!) who are interested in organic food (even though a tiny percentage of them might be restaurant owners!).

First things first. Before we can talk about the much needed match between the type of audience and FB campaign goals, let’s for a minute ponder on the latter.

Facebook conveniently defines three campaign goals: awareness, consideration, and conversion. It probably goes without saying that what everyone wants is conversion. And if conversion is THE goal, why would anyone pay FB for anything else? Sales funnel is the answer. A journey your ideal client goes through before he or she makes a conscious decision to become a paying customer.

This journey typically has three milestones which are perfectly aligned with FB campaign goals – awareness, consideration, and conversion. Here is a quick summary of each.

First, people need to know that your brand exists and what value it adds. What problems does it solve? How does it make something better, easier, faster, healthier… You get the point. You should use awareness campaigns if you want to reach people who haven’t interacted with your brand in the past. Think about it as an introduction – your digital elevator pitch.

When awareness is there, a person is much more likely to consider your brand as an option. Therefore, people want to “learn more” when they are considering your product or service. At this stage they also often compare your brand against your competition. How long this process takes depends on your product or service. Consumers are more likely to instantly pull a trigger on a $9.99 pair of socks, but can get stuck in a consideration limbo for months thinking about spending $1,500 on a workout machine.

What’s important here is to make progress building a connection with your potential client. Consideration campaigns should be used to heat up a lukewarm audience. Prior website visitors or email marketing lists work great to create Facebook advertising audiences for consideration campaigns.

To run a successful conversion campaign, target potential clients who are likely to be close to your most desired outcome – buying what you sell. Here, you want to target people who already have a relationship with your brand. Create FB audiences using CRM or marketing automation software like Hubspot to target the warmest prospects – people who engaged with your emails, talked to you at the conference, requested a sample, or downloaded your case study. People who already see you as a front runner among your competition. After all, it was your brand’s case study they shared with their boss. Am I right? So the conversion stage is all about getting your bottom of the funnel prospects to take the most meaningful action with your brand – pull out a credit card, schedule a demo, start a trial.

Phew… by now, it’s probably clear that, as tempting as it might be, it’s NOT a good idea to only focus on a conversion stage of your sales funnel. It’s also not wise to expect cold audiences to take immediate actions making time, money, or mental energy commitments.

You set up a conversion campaign targeting a relevant but totally cold audience. Your ad asks them to make a strong commitment. “Are you dealing with the XYZ problem?? We are here to help. START A TRIAL NOW.” Rest assured that this trial is not going to happen. This audience just met your brand. They might’ve just realized that they have the XYZ problem or that a solution to the XYZ problem even exists and are not ready to commit. At this stage consumers simply want to learn more.

If you are going for a cold audience, start with a brand awareness campaign. Your FB ad dollars will be much better spent on an ad like this “Are you dealing with the XYZ problem? We’ve helped people like you before. Watch a video on how we did that.”

At any given point in time, there are people at different stages of their buyer’s journey. Some are just starting it now and some are close to signing the deal. Yet others are somewhere in between. You want your brand to be there every step of the way. Warning: being there every step of the way is not cheap. Also, there is no promise of instant gratification. The upside is that the money you put in is an investment in your company’s prospects and lead nurturing. Let’s agree that it’s better to invest more money and receive a positive ROI than to waste smaller budgets on scattered Facebook ads with no clear strategy or follow through.

If you start your Facebook advertising expecting to show an ad to a (hopefully) appropriate audience with a picture of a treadmill and a big BUY NOW button, you won’t sell many (maybe not any) treadmills. In this scenario, you didn’t invest ad dollars in raising brand awareness and didn’t help your prospects to “learn more” about the product.

Customers who are ready to buy a treadmill, will not buy it from you. They’ll prefer to buy it from your (oh, not so) friendly nemesis brand with whom they connected before. The customers who are not ready to buy (top and middle of the sales funnel) will not be impressed or engage with a big red CTA button and artificial sense of urgency. Your brand has effectively missed the boat. The boat, that your competitors were likely riding all along.

So if you plan to pay Facebook for advertising, you should look at it as a long-term investment. Like with any long-term investment, you first need to have a sound strategy in place. Define campaigns, ad groups, messages, goals, milestones that make sense for your business and your industry. Describe how you intend to move your prospects through the funnel with Facebook ads. Plan for and allocate an annual Facebook marketing budget and don’t expect instant results. Don’t put out an ad with a “goal” to try this and then try that. That’s not a plan, it’s a recipe for wasting money on Facebook.

And voila! We’ve come full circle. Remember we started this conversation saying that Facebook is an extremely saturated cyber space, both in terms of users and advertisers. Facebook advertising in many ways comes down to competition for users attention. Your company enters that competition with one arm tied behind your back if your ad’s “creative” is unimaginative, generic, or nothing more than a $.99 cent stock illustration!

The best way to capture viewers attention is to invoke an emotion – something a $.99 cent illustration is not likely to do. For instance, a creative direction could be pointed towards positive feelings evoked by humor, pleasant surprise, nostalgia, romance, happiness. Less pleasant feelings might also be appropriate depending on the business and its mission – concern, sadness, disappointment, unpleasant surprise.

A secondary (but equally important) task is to connect that emotion to your brand in a meaningful and memorable way. You want to avoid a situation where someone remembers seeing an awesome ad but doesn’t remember what brand it promoted. Good news is that according to The Influences of Emotion on Learning and Memory study “emotion has a particularly strong influence on attention, especially modulating the selectivity of attention as well as motivating action and behavior.” And of course it is now well known that emotionally charged situations lead to longer lasting memories. So the job of connecting an emotion to a brand is not particularly hard but it has to be intentional.

No brand wants to shove marketing $$$ down the whirlpool of facebook blender. Elevate your company to the next level and stop drinking this “cocktail” of unmet facebook ads expectations. Do the necessary work of planning, strategy, and budgeting upfront. Define your goals and map out the customer journey. Make sure that you got it right, then commit to the plan and begin the execution.

Bridge online and in-store experiences with social media displays that showcase your latest posts. This gives your social media content a longer “shelf-life,” while establishing continuity between your online and in-store advertising. To further your in-store social media display, inspire customer generated content. For instance, if you’re in the restaurant industry encourage your customers to post mouthwatering photos of your food to Instagram (and don’t let them forget the branded hashtags!). Customers will love seeing their posts make it to the big screen, as your brand gains exposure and stellar reviews.

With a third of online activity spent watching video, it is crucial to engage your audience with video content. When your brand organizes an event or promotion, livestream the occasion with trend-worthy hashtags on Facebook Live, Instagram Stories, and Snapchat. Whether you’re putting on a concert, hosting a coffee meetup, or giving away gift cards to your first 100 customers, be sure your livestream keeps the conversation going. You can ask questions, interview attendees, conduct polls, and take your audience behind the scenes with “exclusive” footage.

From budding startups to seasoned global companies, today’s businesses leverage social media to engage their audience and grow a following. With Instagram’s latest algorithm update (posts are now displayed based on engagement instead of time), the impact of collaborating with prominent influencers is even greater. When your small business teams up with relevant influencers, you’ll gain brand exposure, access to their loyal following, and engagement with potential customers.

We’ve all seen those social media giveaways calling upon us to comment, follow, and tag our friends. These contests are great ways to activate your followers and gain brand awareness, especially when they involve users’ creativity. Photo contests are great for just that and can be easily tied into an ongoing marketing campaign. If your latest campaign highlights the versatility of your sneakers, for example, ask customers to post photos that illustrate the impressive feats accomplished in these shoes. You’ll open up a dialogue with followers, while they spread the word and excitement about getting creative with your product.

Get the most out of your blog posts by featuring them on your various social media channels – especially Pinterest. Pinterest is an up and coming tool for bloggers to share their copy accompanied by eye-catching photos and graphics. When you pin your blog post, be sure to include a link to your blog article and keywords in your description and image alt tags. Also, give some thought to which Board you’re pinning to. When your pin is relevant and emotionally resonates with your Board’s theme, users are more likely to click through, read your blog, and follow your social media networks.

Posting to your Google My Business Profile is super easy and can even be done with Google’s app for your mobile device. To post, first navigate to your Google My Business account. Click on the Posts tab and then “Create a Post.” Select which type of post you’d like to create – a news item, event, offer, or product – and input the required information. Most importantly, select an eye-catching image (recommended size 750 x 750), write up to 300 words of copy, add a call to action with a relevant link, and click publish. Once you’ve published your post, check what it looks like on your search results, on both desktop and mobile. Be sure your image isn’t cropped in an undesirable way and that the copy you’d like to be visible isn’t cut off on mobile.

One of the great characteristics of Google Posts is that you can adjust and modify your posting strategy over time and discover what works and what doesn’t. Your business will receive real marketing feedback, while giving searchers a more personal view into your brand.

Wandering about the exhibitor hall among hundreds of vendors and booths can be a bit overwhelming. So before the big day, do some research on which exhibitors you’d like to meet and make connections with. There will be a wide range of entrepreneurs offering inventive products and services. By doing some research ahead of time, you’ll be able to speak to exhibitors that are relevant and beneficial. And best case scenario, you’ll leave with new business connection, leads, and even sales.

Besides doing your homework on the event, come prepared with beautifully designed business cards, brochures, and other engaging leave-behind materials. You’ll speak to so many business owners and potential connections, it’ll be difficult to differentiate them all by the end of the day. To prevent your business form blending in with the crowd, create a memorable business card with an inventive die-cut or give out personalized candy. You’ll be sure to make an unforgettable first impression with the right marketing materials.